Starjumpz
Pioneering Children’s Services Ltd trading as Starjumpz is an independent health care provider. We specialise in assessment, treatment, therapy and wellbeing services for children, young people and their families in the South East, across the UK and abroad.
We offer a range of services to support children, young people and families, schools, residential children’s homes, health care providers, social services, post adoption support services, charities as well as contracting to provide NHS services.
A Privacy Notice is a statement issued by Starjumpz Children’s Services to clients, service users, visitors and the public. The Privacy Notice describes how we collect, use, retain and disclose the personal information which we hold.
This is also sometimes referred to as a Privacy Statement, Fair Processing Statement or Privacy Policy. At Starjumpz we uphold the highest standards of integrity and trust, and standards of privacy and confidentiality, which applies to all who use our services or who visit them. This privacy notice is part of our commitment to ensure that we process your personal information fairly and lawfully.
All organisations providing care for the NHS or on their behalf must follow the same strict policies and controls. In line with these, Starjumpz holds data in accordance with the Data Protection Act 2018, NHS Digital Guidance, The NHS and Social Care Record Guarantees for England, as well as other national guidelines on best practice.
We collect personal information from you and from third parties (anyone acting on your behalf, for example, health care providers, case- managers, schools etc).
Through your contact with us, including by phone, by email, through our website, by post, by filling in application or other forms, or face to face (for example, in consultations, assessments and treatment).
We also collect information from other people and organisations:
For all of our clients, we may collect information from:
If we provide you with services through an insurance policy, we may collect information from your insurance provider.
If we provide you with legal services, we may collect information from your solicitor.
If we provide you with an NHS service under one of our NHS contracts, we may collect information from public sector commissioner’s who are paying for the services we provide to you.
We process two categories of personal information about you:
Standard personal information we may ask you for and hold includes:
Special category information includes:
This privacy information sets out the purposes for which we process your personal information. We have also documented the legal reasons for which we may process your personal information.
We normally process standard personal information as a necessary prerequisite to provide our services.>
Our lawful grounds for processing your personal information falls under the ‘Common Law Duty of Confidentiality’ whereby you may have consented to a third party to provide us with your personal information (for example, another health care professional, such as your GP has referred you to one of our services). Another lawful ground for processing is when the processing will be in ours or a third parties legitimate interests.
In relation to special categories information, our lawful reason for processing your personal information relates to article 9 of the GDPR, which is:
Other legitimate reasons we may have for processing your data can include:
We will only ask you for permission to process your personal information if there is no other legal reason for us to process it. If we need to ask for your permission, we will make it clear that this is what we are asking for and will not proceed without your consent. For example, in our IAPT NHS service, we will ask if you consent to your personal data being securely transferred to the Department of Health for statistical use that is in the national interest.
Starjumpz may from time to time engage in, or run research projects aimed at contributing to the wider field of promoting health and wellbeing. If you are involved in any research with us, we will always clearly explain what we intend to do with your personal data and ask for your consent before we process your personal data.
In these circumstances, the research will be ethically approved, and any personal identifiable information will be anonymised. It may be that your personal information is combined with other people’s information for research and statistical purposes. You cannot be identified from this information and we will only share information in line with legal agreements which set out an agreed and limited purpose, and prevent the information being used for another purpose or commercial gain.
Any information you provide to Starjumpz will only be made available to people who have a right to it.
All members of staff and associates at Starjumpz, clinical and administrative, are bound by very strict professional standards and rules of confidentiality. They sign a confidentiality agreement which restricts the sharing of any personal information which they may become party to as a result of their employment or professional work with us as associates, and we would take any breach of this agreement very seriously should this ever occur.
Everyone working on behalf of Starjumpz is subject to the Common Law Duty of Confidentiality and the Data Protection Act 2018. Information provided in confidence will only be used for the purposes to which you consent, unless there are other circumstances covered by the law.
This is reinforced under our internal Confidentiality Code of Conduct, where all staff are required to protect your information, inform you of how your information will be used and allow you to decide if and how your information can be shared. This will be noted in your records.
All Starjumpz staff and associates are required to undertake annual training in data protection, confidentiality, information management and record control and information security.
Some of our services rely on working closely with, and coordinating care with health care professionals or other professionals such as those in education or social services.
Information sharing is governed by specific rules and laws (including the Common Law Duty of Confidentiality) and our employees and associates would not share any of your personal data or aspect of your treatment with a third party without your prior consent. The only exception to this would be if they felt that you or someone close to you was in immediate danger of serious harm, or if they were compelled to do so by a legal order.
Starjumpz is compelled to provide certain data to the NHS as part of our contract. This includes but is not limited to: address; postcode; telephone number; NHS number; any disabilities and long term conditions; and the dates and times of your appointments.
Referrals to our NHS IAPT service;
To provide you with the help you need as quickly as possible, we provide you with the option of submitting an electronic self-referral/questionnaire through a third party, SurveyMonkey. In accordance with the fifth principle of the Data Protection Act, the personal data submitted will be stored by the third party, SurveyMonkey, for as long as is necessary for the purpose for which that information is processed. Please find SurveyMonkey’s Privacy Policy here , and Security Statement here.
Starjumpz takes information security and the records management of your personal data very seriously, ensuring that your information is retained in secure electronic and paper records and access is restricted to only those who require it.
The Data Protection Act 2018 and the new GDPR regulations (from 25th May 2018) regulates the processing of personal information. Strict principles govern our use of personal information and our duty to ensure it is kept safe and secure. Pioneering Children’s Services Ltd (trading as Starjumpz) is registered with the Information Commissioner’s Office (ICO). Details of our registration can be found on https://ico.org.uk/esdwebpages/search – enter our registration number ZA140712 and click ‘search register’.
We keep your personal information in line with set periods based on the following criteria:
If you would like more information on how long we will keep your information for, please contact info@starjumpz.com
This is also known and referred to as your ‘subject access rights’.
You have the certain rights in relation to your personal information listed below:
Please note that your rights are not absolute. They do not always apply in all cases and we will let you know in our correspondence with you how we will be able to comply with your request.
If you make a request, we will ask you to confirm your identity if we need to and provide some information that will help us deal with your request. If we cannot meet your request, we will explain why.
In order to make a request in relation to your subject access rights, please contact info@starjumpz.com
We endeavour to meet the highest standards when collecting and using personal information. We encourage people to bring concerns to our attention and we take any complaints we receive very seriously. You can submit a complaint via email to info@starjumpz.com, please mark this as URGENT in the subject line.
Or you can write to:
Data Protection at Starjumpz
Melanie Perks
Starjumpz, The Old Saw Mill, Ashdown Business Park, Gillridge Lane, Crowborough, East Sussex, TN6 1UP
If you are dissatisfied with your response, you also have a right to make a complaint to the local supervisory authority, which in the UK is the Information Commissioner:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Their website can be found at www.ico.org.uk
If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing the page ensures you are always aware of what information we collect, process and share your personal data.
Starjumpz will handle your personal information in ways that respect your rights and promotes your health and wellbeing. However, if you have any concerns about privacy and confidentiality, or want to know more about the arrangements that Starjumpz has put in place to follow the outlined commitment please contact Starjumpz on 01892 660085, or at info@starjumpz.com
Personal data from the website
We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. Our legitimate interests, namely monitoring and improving our website and services.
We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering a service. The enquiry data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and services and communications with users.
We may process information contained in or relating to any communication that you send to us (“correspondence data”). This can also include CV’s and/or job applications submitted through our website. The legal basis for this processing is our legitimate interests, namely the proper administration of our recruitment processes. Although we will not hold your personal information once a job vacancy recruitment process has been completed, unless we seek your prior consent to do so.
If you have any further questions about this Privacy Policy, or if anything is not clear, please let us know. You can contact our Data Protection Officer as shown below.
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